Please read this important information regarding CFI’s cancellation policies, and trip-related details.
Registration and Payment
Please refer to your Registration Form, our website, and the information below for specific information on registration, payment, program details and costs.
Cancellation Policies Applicable to All CFI Programs
CFI has developed the following policies based on the nature of our business. Please note that we base our operations on your reservations and pay for services accordingly. Please take your reservation seriously. Since we work with small participant groups, secure services in small, rural towns, and schedule our staff, equipment and food purchasing far in advance, we have a limited number of seats and dates. Please make every effort to show up for this trip once you have registered.
Notify us of cancellation in writing by mail, fax or email AND also, please phone the CFI Office to cancel; we check our answering machine regularly when the office is closed. Please note that our staff does not carry cell or satellite phones and cannot be reached during a trip. If you cancel, any gear rental fees paid to CFI are non-refundable and non-transferable.
CFI reserves the right, in its sole discretion, to alter the itinerary or location or even cancel a trip, for reasons including but not limited to weather, water fluctuations, insufficient reservations and other factors. If CFI cancels a program, your money will be refunded. If CFI alters a program, your money will be refunded if you choose not to attend the altered program. However, CFI is only responsible for the actual amount paid by you directly to us and is not responsible for any other costs incurred by you, in relation to a program that is altered or cancelled. Please see section II. Travel Insurance.
Cancellation for Specific Programs
Adult/Family, Custom and Summer Youth Programs (does not apply to School Programs):
- The initial per person reservation deposit is non-refundable.
- The final payment is due 30 days before the program start date.
If you have paid in full and must cancel, the following refunds apply after written cancellation is received:
- 46 days or more before the start date, 75% of your payment, less deposit amount will be refunded;
- 31 to 45 days before the start date, 50% of your payment, less deposit amount will be refunded;
- 30 days before the start date or later no part of your payment is refundable;
CFI office staff are happy to discuss alternatives and our policies, please call us.
School Programs: See your individual program contract for details; please note that all deposits are non-refundable.
Dismissal, Non-Arrival, or Early Departure
If a participant doesn’t show up for a program they are registered for, or is dismissed or departs for any reason, no refunds can be granted, and participant and/or parent/s are responsible for paying all costs of early departure, whether for medical reasons, personal emergencies, expulsion or for any other reason. These costs include, but may not be limited to: helicopter or other evacuation and costs, medical treatment, plane or other transportation costs and meals, lodging, and expenses for staff who may accompany participant.
CFI highly recommends that participants purchase travel and flight insurance coverage to protect your program fee, airline and other trip costs. CFI is a licensed provider of TravelGuard Insurance, see the enclosed brochure, you will find more information at www.TravelGuard.com. You may purchase this protection from CFI or inquire with your travel agent or other internet travel services. Please protect your trip at the time you pay your first reservation deposit. EQUAL OPPORTUNITY: CFI provides equal opportunities to all, and does not discriminate on the basis of race, color, gender, religion, national or ethnic origin, sexual orientation, age, or disability.
Health and Dietary Issues
If a participant has an adventurous spirit and reasonably good health, he or she will be able to enjoy any of our programs. You should respond fully and honestly to our medical questions on your registration form. However, please understand that although CFI will review participant’s information and may allow participation, it is a participant’s or parent’s (and in addition, in the case of school groups, school group personnel’s) responsibility to consider carefully, in conjunction with participant’s physician, whether a CFI program is an appropriate match for the participant, considering participant’s mental, physical and emotional condition – and fitness level. Note: We are often several hours away from medical facilities on our trips (and can be many hours away on multi-day trips). Participants need to bring a good supply of all medications and pack them with good protection.
CFI meals can easily accommodate basic non-meat vegetarian diets. If you follow a very restricted special diet (such as vegan, gluten-free or kosher) or have severe food allergies you may need to bring your own supplemental foods, please let us know in advance and our staff will be happy to help plan appropriate quantities and storage. CFI cannot reduce your trip fee if you bring special foods.
Our regional elevation on the Colorado Plateau is about 4-5,000 feet with trips to the high mesas or our “island mountains” taking you to elevations of 6-11,000 feet. We have a high desert climate with great seasonal variation. For spring and fall, expect sunny skies and pleasant day temperatures in the 60’s to 80’s, rain or snow are possible. Summer brings warm, dry temperatures, usually 90-100 degrees. Night temperatures are usually 20-40 degrees cooler. Surprise storms can come up anytime! Participants should bring items on the suggested gear list no matter what season. (“Do I have to bring the long underwear and rain gear for my river trip in June?” The answer is YES!)
Smoking, Alcohol, Electronic Devices, Cell Phones, and Pets
CFI operates facilities and trips as smoke free environments in all buildings, boats, vehicles and common areas in campsites. No alcohol is allowed on school trips including college trips. Adult participants are welcome to BYOB on our adult/family trips in moderation and at “appetizer hour” once in camp/at lodge (i.e. no alcohol consumption during the day or in vehicles).
No pets are allowed on our programs. Participants may wish to contact local Chamber of Commerce or lodging establishments about pet boarding options.
On CFI camping trips, we provide the chance to be “unplugged” from society, to experience the wilderness on its own terms and to encourage enjoyment of natural sounds and quiet. We request NO electronic devices such as radios, CD players, cell phones etc. The exception to this is photographic and video equipment.